We have moved the support to Reddit on the subreddit r/cn1 for open discussion, support and also to allow the users to help each other. Jump To Topic We used Google Groups as our main/secondary support channel for a while now. It sucked, but it was a shortcut to get things going and like many […]
A couple of weeks ago we made the decision to create a new subreddit r/cn1 and move our support to that sub.
This has multiple advantages for us and for the community. As such we’re asking you to join that group. Don’t just visit it, register and press the “Join” button to be a part of it.
The Google Group sucked because of bad spam detection. Over zealous auto-moderation. Horrible UI and constant changes to that UI.
This even included removal of important features such as code highlighting and post pinning. Those two were the final straws.
With Reddit there are multiple advantages we can leverage out of the box. Decent native apps, integrations, code highlighting, state of the art moderation and threaded discussions, image embedding, links, advanced styling and more.
To be fair there are a couple of things that don’t work as nicely, namely email digests and attachments.
Attachments shouldn’t be in the discussion forum. There’s images which you can add using an image post (which I encourage doing).
For short amounts of code/logs you can add a comment with source code.
For longer sources, file an issue in GitHub, include a link to a GitHub gist file or something similar to that.
Source: CodeName One